Boiler down? We answer.

Average of 2 hours across LE11, LE12 and LE67. When you ring we'll tell you honestly where you are in the queue, and the out-of-hours fee, before the van moves.

Usually a repair. Rough rule from 17 years of doing this: if the boiler is under 10 years old and the fix is under £300, repair it. If it's over 12 years old and the fault is the heat exchanger, the maths starts pointing at a swap. We'll show you the numbers and you decide.

Dust sheets go down before tools come out, boots come off or get covered, and everything we strip out leaves in the van. Bathrooms are the messiest job we do and even those get swept down every night of the refit.

Public liability to £5 million, and every job carries a 12-month workmanship guarantee in writing. If our work fails inside a year, the return visit costs you nothing.

Yes. The written quote is the bill. If we open a wall and find something worse, work stops and we talk to you with a revised price before carrying on. You can say no.

Yes. Dripping taps, running toilets, a radiator that won't bleed. Small jobs get batched so the call-out is worth your money, and we'll say on the phone if it's something you could safely do yourself.