For solicitors & law firms · Midlands
I build law-firm sites that set expectations and keep them: plain-English process, instant quotes, and a promise on when clients hear back. Plus small tools that take ID checks and status updates off your fee earners.
It's the not knowing. Set expectations on the page, keep them in the work, and you stand apart from every firm that goes quiet on its clients.
Legal Ombudsman complaints lean heavily on service and communication, not the quality of the legal work. So this page is about being the firm that stays in touch, on the site and in the matter.
This is Hartley & Stone, a solicitors concept I built to show the standard. Hover it and it walks through itself.
Say when you'll respond, and who from. The firm that commits on the page is the one that reads like it answers the phone.
Conveyancing and probate priced on the spot. The enquiry that gets a number now rarely rings three other firms.
A page per service that says what happens and when. It heads off half the status calls before they start.
Faces, names and real credentials. People instruct a person, not a practice.
Hartley & Stone is a concept, not a real firm. Yours gets built on your services, your team, your fees.
A site gets you instructed. These three run all day in the background, and every one is a small build that hands fee earners their time back.
Today
Fee earners get interrupted all day by clients asking where their matter is. Every call breaks billable work, and the answer is usually "nothing's changed yet," which the client can't see for themselves.
What I'd build
A client-facing matter tracker: a simple "where things are" page showing the current stage and what's next, updated in a click. The update goes out before the call comes in, so the phone stops ringing for status.
Ask about thisToday
New instructions mean ID and source-of-funds checks by post and PDF, chased like everything else, plus client-care and engagement letters retyped and reissued by hand each time.
What I'd build
One onboarding flow: enquiry, ID and document capture, then a templated client-care letter out for e-sign. It lands in the case management system you already run, so nothing gets keyed twice.
Ask about thisToday
The other firm, the lender, the management company, the court. All chased by hand, matter by matter, with nothing to show the client for the wait but another quiet week.
What I'd build
A chase log that tracks who each matter is waiting on and nudges on a schedule, plus a line the client sees, so a delay outside your control reads as "we're on it," not silence.
Ask about thisEvery one is a small build that connects to the tools you already run. If you want the numbers for your own setup, I'll build you a proper ROI on the jobs worth doing.
Most firms leave their site and their admin as they are because changing feels like a project. Here's the whole of it, in four steps.
Twenty minutes. I look at your current site and how enquiries and matters actually run, then tell you honestly where there's a quick win and where there isn't.
You see a real, clickable version of the site and the first tool, on your firm's name and colours, not a slide deck of what it might become.
It connects to the case management you already run, Clio, LEAP, Actionstep or similar, plus your existing ID and accounts tools. Nothing that works gets rebuilt.
It stays quick, current and compliant as the SRA rules and the work move. That's the part other builders hand over and forget.
Most firms take the subscription: nothing upfront, one monthly amount, and the website and the admin stop being a partner's side job.
The firm site done properly. Reply promises, plain-English process, instant quotes, hosting, changes and care, bundled.
Start with StarterThe site plus the admin killers. A matter tracker, onboarding and ID capture, and third-party chasing: the jobs above, built in. We'll agree the exact mix on the call.
Start with StandardFifteen minutes on the phone and I'll tell you what I'd build, what it costs, and whether it's worth doing at all. If your current site just needs tidying, I'll say so.