MOT reminders that never go out
Today
Last year's customers are due back this month, and the list to remind them sits in a diary or a spreadsheet. It gets done when someone has a quiet minute, which is never, so the car quietly goes elsewhere.
What I'd build
MOT-due reminders that send themselves by text, booking link in the message. A year on, the car comes back without anyone in the workshop touching a list.
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